pisobet FAQ

The minimum age is 21 years old, in line with Philippine law and PAGCOR regulations for casino-style online gambling. pisobet enforces this through mandatory KYC (Know Your Customer) verification. Any account found to belong to a minor will be immediately suspended and all funds returned.

pisobet accepts any valid Philippine government-issued ID: PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, or Voter's ID. You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last 3 months). Verification is usually completed within 24 hours.

Go to pisobet Login and click "Forgot Password." Enter your registered email address and we'll send you a password reset link. The link expires after 30 minutes for security. If you don't receive the email, check your spam folder or contact our support team at [email protected].

No. pisobet strictly allows one account per person. Duplicate accounts violate our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you accidentally created a duplicate, contact [email protected] immediately to have it resolved.

pisobet supports the most popular payment options for Filipino players: GCash, PayMaya / Maya, and bank transfers via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to your bank account are also accepted. All transactions are processed in Philippine Peso (₱).

The minimum deposit on pisobet is ₱100 for GCash and Maya, and ₱500 for bank transfers. There is no maximum deposit limit, though large transactions may require additional verification in line with PAGCOR anti-money laundering requirements.

GCash and Maya withdrawals are typically processed within 1–3 hours. Bank transfers to BPI, BDO, UnionBank, and other Philippine banks usually take 1–2 business days. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer. Your account must be fully KYC-verified before any withdrawal can be processed.

pisobet does not charge fees on deposits. For withdrawals, pisobet covers standard transaction fees for GCash and Maya. Bank transfer withdrawals may incur a small processing fee depending on your bank. Any applicable fees will be clearly shown before you confirm your withdrawal request.

Common reasons include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and your payment method name, or a pending security review. Check your email for a notification from pisobet explaining the reason. If you're unsure, contact [email protected] with your transaction reference number.

pisobet offers a wide range of games for Filipino players: Live Casino (baccarat, roulette, blackjack, poker with real dealers), Slots (hundreds of titles from top providers), Bingo, and the exclusive Monster Dice game. New titles are added regularly — check the pisobet Casino page for the latest additions.

All pisobet slot and RNG-based games use certified Random Number Generator (RNG) technology that is independently audited for fairness. Live casino games are streamed in real time with professional dealers, making manipulation impossible. pisobet operates under PAGCOR oversight, which requires regular compliance audits of all gaming systems.

Yes! pisobet is fully optimized for mobile browsers on both Android and iOS. You can play all games — live casino, slots, bingo, and Monster Dice — directly from your phone's browser without downloading any app. The mobile experience is smooth and responsive, whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

Monster Dice is pisobet's signature dice game — a fast-paced, easy-to-learn game where you predict the outcome of a dice roll. Place your bet in ₱, choose your prediction, and watch the result in real time. It's one of the most popular games among Filipino players for its simplicity and quick rounds. Full rules are available on the Monster Dice page.

pisobet offers a welcome bonus for new registered players on their first deposit. The exact bonus amount and terms are displayed on the promotions section of the pisobet Casino page. Bonuses are credited in ₱ and are subject to wagering requirements before withdrawal. You must opt in during registration or your first deposit to claim the welcome offer.

A wagering requirement (also called a rollover or playthrough) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically count 100%, while live casino games may count less.

First, check that you met all the eligibility conditions (minimum deposit amount, opted in correctly, used a qualifying payment method). Bonuses can take up to 30 minutes to credit after a qualifying deposit. If it still hasn't appeared after an hour, contact our support team at [email protected] with your deposit receipt and we'll investigate right away.

Log in to your pisobet account, go to your profile settings, and select "Responsible Gaming." From there you can set daily, weekly, or monthly deposit limits and loss limits in ₱. Limits take effect immediately when reduced. Increasing a limit requires a 7-day cooling-off period. For full details, visit our Responsible Gaming page.

Go to your account settings and select "Self-Exclusion" under the Responsible Gaming section. Choose a cooling-off period (24 hours, 7 days, 30 days, 90 days) or request permanent exclusion. Once activated, your account is locked immediately and cannot be reopened during the chosen period. For permanent exclusion, email [email protected] with the subject line "Permanent Self-Exclusion Request."

If gambling is affecting your life or the lives of people around you, please reach out for help. The National Council on Problem Gambling Philippines provides confidential support and counseling. You can also contact pisobet's support team at [email protected] — we can help you activate self-exclusion tools and connect you with resources. Remember: Gambling is addictive. Know when to stop.