pisobet Privacy Policy

This Privacy Policy applies to all personal data collected by pisobet through its website at pisobet.app, its mobile platform, and any related services, features, or communications (collectively, the "Platform"). It applies to all registered players, prospective players, and visitors to the Platform, regardless of location, provided they are accessing the Platform from the Republic of the Philippines or are otherwise subject to Philippine jurisdiction.

pisobet acts as the Personal Information Controller (PIC) as defined under the Data Privacy Act of 2012. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those parties act as Personal Information Processors (PIPs) and are bound by data processing agreements consistent with this Policy.

This Privacy Policy should be read alongside pisobet's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

pisobet collects the following categories of personal data:

pisobet collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technologies: Data collected automatically when you access the Platform, including cookies, web beacons, pixel tags, and server logs that record your IP address, device identifiers, and browsing behavior;
• Third-party sources: Data received from identity verification providers, payment processors (such as GCash, Maya, and Philippine banks), fraud prevention services, and PAGCOR or other regulatory authorities where required by law;
• Public sources: Publicly available information used to verify your identity or assess risk, such as information from government databases or credit reference agencies.

You are not obligated to provide all requested personal data; however, failure to provide certain mandatory information — particularly that required for KYC verification — may prevent pisobet from activating your account or processing transactions.

pisobet processes your personal data for the following purposes:

• Account registration and management: Creating and maintaining your pisobet player account, verifying your identity and age (21+), and managing your account settings and preferences;
• Platform operation: Providing access to games, processing bets, calculating and crediting winnings, and delivering all features of the pisobet Platform;
• Payment processing: Facilitating deposits and withdrawals via GCash, Maya, bank transfer, and debit card in Philippine Peso (₱);
• Regulatory compliance: Meeting our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and all other applicable Philippine laws;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorized account access, and other illegal conduct;
• Responsible gaming: Monitoring gaming patterns to identify potentially problematic behavior and administering self-exclusion, deposit limits, and other responsible gaming tools;
• Customer support: Responding to your inquiries, resolving disputes, and improving our support services;
• Marketing and promotions: Sending you information about pisobet promotions, bonuses, and new features, where you have consented to receive such communications;
• Analytics and improvement: Analyzing Platform usage to improve game offerings, user experience, and overall Platform performance.

Under the Data Privacy Act of 2012, pisobet processes your personal data on the following legal bases:

• Consent: Where you have given clear, informed, and freely given consent to the processing of your personal data for a specific purpose, such as receiving marketing communications;
• Contractual necessity: Where processing is necessary for the performance of the contract between you and pisobet — specifically, the Terms & Conditions governing your use of the Platform;
• Legal obligation: Where processing is required to comply with a legal obligation applicable to pisobet, including PAGCOR regulations, AMLA reporting requirements, and NPC directives;
• Legitimate interests: Where processing is necessary for the legitimate interests of pisobet, such as fraud prevention, security monitoring, and Platform analytics, provided those interests are not overridden by your rights and freedoms.

pisobet does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: GCash, Maya, BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and other Philippine payment processors, for the purpose of processing your deposits and withdrawals;
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and eligibility to use the Platform;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or regulatory directive;
• Fraud prevention and security services: Third-party providers that assist pisobet in detecting and preventing fraudulent activity and unauthorized access;
• IT and platform service providers: Cloud hosting, data storage, and software providers that support the operation of the pisobet Platform, all of whom are bound by data processing agreements;
• Professional advisers: Lawyers, auditors, and other professional advisers where necessary for legal, compliance, or financial purposes.

All third parties with whom pisobet shares personal data are required to maintain the confidentiality and security of that data and to process it only for the purposes specified by pisobet. pisobet does not transfer personal data outside the Philippines except where required by law or where adequate data protection safeguards are in place.

pisobet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, pisobet applies the following retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements;
• Financial and transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• Gaming history: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes;
• Marketing data: Retained until you withdraw your consent to receive marketing communications, after which it will be deleted or anonymized within thirty (30) days;
• Technical and usage data: Retained for up to twelve (12) months for security and analytics purposes.

Upon expiry of the applicable retention period, pisobet will securely delete or anonymize your personal data in accordance with its data disposal procedures.

pisobet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the pisobet Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols;
• Access controls: Access to personal data is restricted to authorized pisobet personnel and service providers on a strict need-to-know basis, enforced through role-based access controls;
• Secure storage: Personal data is stored on secure servers with physical and logical access controls, regular security patching, and intrusion detection systems;
• Pseudonymization: Where technically feasible, pisobet pseudonymizes personal data used for analytics and testing purposes;
• Regular audits: pisobet conducts regular security assessments and penetration testing to identify and remediate vulnerabilities;
• Staff training: All pisobet personnel with access to personal data receive regular data privacy and security training.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pisobet. You may exercise any of these rights by contacting our Data Protection Officer (DPO) using the details in Section 13.

pisobet will respond to all data privacy rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you. pisobet reserves the right to verify your identity before processing any rights request.

pisobet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. Cookies are small text files stored on your device when you visit the Platform.

pisobet uses the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management, login authentication, and security. These cannot be disabled;
• Functional cookies: Remember your preferences and settings, such as language and display options, to provide a more personalized experience;
• Analytics cookies: Collect anonymized data about how visitors use the Platform, helping pisobet improve performance and content;
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access, and bot traffic.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the pisobet Platform. For detailed information on the specific cookies used by pisobet, please refer to our Cookie Notice, available on the Platform.

The pisobet Platform is strictly intended for individuals who are at least twenty-one (21) years of age, as required under Philippine law and PAGCOR regulations governing online gambling. pisobet does not knowingly collect personal data from individuals under the age of 21.

If pisobet becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and return any deposited funds subject to verification. If you believe that a minor has registered on the pisobet Platform, please contact our support team immediately.

pisobet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Privacy Policy, pisobet will notify registered players via email or a prominent notice on the Platform at least seven (7) days prior to the changes taking effect, where practicable. Your continued use of the pisobet Platform after the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how pisobet protects your personal data. If you have any concerns about changes to this Policy, please contact our Data Protection Officer using the details in Section 13.

pisobet has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact:

• Data Protection Officer: pisobet DPO
• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via the pisobet Platform
• Response Time: Within 30 calendar days of receipt

If you are not satisfied with pisobet's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through their official channels.